Introduction
At Mobihealth.in, we are committed to ensuring your complete satisfaction with our products and services. If you are not entirely satisfied with your purchase, we're here to help.
Eligibility for Returns
- Time Frame: You have [number of days, e.g., 30 days] from the date of purchase to return an item.
- Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
Non-Returnable Items
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Downloadable software products.
- Some health and personal care items.
Return Process
- Initiate a Return: To initiate a return, please contact our customer support team at [customer support email or phone number]. Provide your order number and the reason for the return.
- Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to send back your item.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Processing: If your return is approved, we will initiate a refund to your original method of payment within [number of days, e.g., 7-10 business days].
- Partial Refunds: In some cases, only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Any item that is returned more than [number of days, e.g., 30 days] after delivery.
Exchanges
If you need to exchange an item for the same one, please contact us at [customer support email or phone number]. Exchanges will be processed after we receive and inspect the returned item.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at [customer support email or phone number] with details of the product and the defect. We will provide instructions on how to return the item.
Contact Us
If you have any questions about our return policy, please contact us at:
- Email: mahesh@fluvina.com
- Phone: +91-9724498224
- Address: 423, Iskon Emporio, Near Star Bazaar, Satellite, Ahmedabad, Gujarat, 380007
